Returns & Exchanges

KRAKATAU offers a flexible return policy allowing you to return or exchange items within 30 days of delivery, provided they are in their original condition with all technical tags attached. We strive to ensure your technical apparel meets your expectations for both function and fit.

Return Process

• 1.
  Initiate Request

  Log into your account or visit our returns portal to select the items you wish to return and receive your unique return authorization number.

• 2.
  Prepare Package

  Carefully pack the items in their original packaging, ensuring all protective elements and tags are included to prevent damage during transit.

• 3.
  Ship Items

  Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.

• 4.
  Refund Processing

  Once our quality control team inspects the returned gear, your refund will be processed to the original payment method within 5-7 business days.